Reckon Accounts Hosted - Launch Issue (14 November 2017)

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Comments

  • LyndellLyndell Member Posts: 1
    edited November 2017
    Having the same issue. I restarted my computer and now I'm back in.
  • DanielaDaniela Member Posts: 7
    edited November 2017
    Reckon - I have now been kicked out of payroll for 35 staff which I set up - TWICE! What is going on?  I do not have the time at 11.13pm to run my payroll again with the chance it will crash again! 
  • RavRav Administrator Posts: 9,792 Administrator
    edited November 2017
    Hi all,
    The teams were working on this late into the night and based on their testing, server performance is back to optimal levels. There should be no slow logins or blackscreen issues, however if you do experience blackscreen on login please try the steps from my post above -

    Go into the Hosted control panel and end any & all active sessions (This is a crucial step).

    Once that's done, logout. Ensure that you are using the logout option on the top right and not just closing the tab or browser window.

    Once logged out in full, close your browser and then try again.
  • EmmaEmma Member Posts: 6
    edited November 2017
    nope - not resolved for me. I still getting black screen

  • DanielaDaniela Member Posts: 7
    edited November 2017
    Hi Raj,

    Having more issues trying to log in.  No black screen, but cannot get past the account selection screen.

    Please help!  I have to run another payroll this morning before 12noon!!!!
    Daniela
  • Ed BradburyEd Bradbury Member Posts: 7
    edited November 2017
    I am experiencing the "no access problem
    image
  • RavRav Administrator Posts: 9,792 Administrator
    edited November 2017
    Ed,
    Can you please end all active sessions in the Hosted control panel and then logout (use the logout option in the top right of the control panel page). 

    Retry after 2-3 minutes and let me know how you go
This discussion has been closed.