Need to pay renewal but can't as account expired

Karen DelanyKaren Delany Member Posts: 2
edited August 2019 in Accounts Hosted
Accounts hosted

Comments

  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 19
    edited December 2017

    Hi Karen,

    Thank you for contacting Reckon.

    We have extended your Reckon Accounts Hosted till tomorrow, Please follow the below mentioned steps to renew your licence.
    • Please go to the login page > Enter your user name and password.
    • Click on Control Panel.
    • At the left hand side click on manage user > Then click on your user number > At the right hand side click on Renew.
    • Then it will ask you for the Card details.
    You may also call on our customer service number 1800-732-566 to renew the licence.


    Kind regards,
    Umesh Kumar Kukreja

    Technical Support Representative 
  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 19
    edited December 2017
    Hi Farid,

    Thank you for contacting Reckon.

    Can you please now try to login in your account and renew it.


    Regards,
    Umesh 
    Technical Support Representative 
  • Nadine SiemerNadine Siemer Member Posts: 3
    edited December 2017
    Hi Umesh I need to renew mine also as my account says it’s expired and I cannot sign in ? Could you please send through steps so U can login...
  • Daaman ChoudharyDaaman Choudhary Reckon Staff Posts: 1
    edited December 2017
    Hi Nadine,

    Thank you for your patience.

    I believe you have received a call back from a Reckon Expert regarding your issue. Please confirm if your issue has been resolved.

    Regards,
    Daaman Choudhary
    Technical Support
  • Rebecca CareyRebecca Carey Member Posts: 9
    edited December 2018
    Similarly, our account has expired, but there is no option to renew the account online. Why is there not a renew subscription button so users can resolve this without technical support?
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