cant email payslips
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Raewynne Achten
Member Posts: 3 ✭
still having problems sending payslips via email. have called support but what they suggested hasn't worked. Any ideas please. We are running premier contractor 2017
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Is this just a new thing happening and can you run reports after exporting them to excel?0
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We have just loaded and upgraded our subscription onto a new laptop. The first time we sent the payslip it sent one employees payslip to all the other employees. New found if we sent them one at a time they went the last time. But today it’s coming up with a debugg error message0
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Not sure if this will help but it worked on 2 new laptops in our office purchased approx 3 months apart. I uninstalled Quickbooks and Microsoft Office from both laptops. I then reinstalled Quickbooks, opened the company file and made sure it all was as it should be. I then installed Microsoft Office and it all worked perfectly. Prior to that I could not email payslips not export reports to excel from Quickbooks. I also contacted Reckon but their fixes didn’t work for me and of course Reckon blame Microsoft and Microsoft blame Reckon - whilst we are little piggies in the middle. For some reason it made a difference on which program I loaded first. On one of the laptops it also gave us a memory error message which this was fixed with the reloading programs in the correct order. It may be worth a try as I imagine you would have already had Microsoft Office installed. By uninstalling you will not lose any data files but do backups regardless. Good luck. Di0
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Thanks for that. Will give it a go.0
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