I found the control, I've done that.
It's still the same basically non responsive. The top of the screen is now bright blue & very sow to load to even open the program. I'm running out of time here.
I've been on hold for 25 minutes, is there another number I can call?
I can't use Reckon at all there is no response from the mouse & this started yesterday after Reckon put their upgrade through. The service is appalling. We pay good annual fees for this & I've been using QB's for 20years, I've probably had assistance twice in all those years & when you need it this is what you get, nothing.
Another 35 minutes, finally answered.
After using the online community, 1hr10 mins on hold to help centre & a almost a further 1 hour of tech fixing the problem then I logged in for the 2nd time & the program is once again not working with the exact same problems. A total waste of 3hrs this morning. What next, I don't have another 3hrs to give up waiting on the phone & having a tech attempt to have the program working correctly in Google Chrome. This is ridiculous. The call centre doesn't even give you a reference no. so you can call back & have what is now the same problem attended to in a more efficient manner.