Disappointing that it has happened again today. Especially when I have vital reports due in which Centrelink will not wait for. Not good enough Reckon.
Argh a yearning for a return to the good old days where the software was stored on the local pc and you could at least have control your recovery processes rather than having no control over how long your office gets to be unproductive for!! You must excuse my sarcasm but along with a lot of other users’ time is money and sitting twiddling thumbs looking at repeated messages about how the issue is being looked at doesn’t cut it. It seems to be Déjà vu from when previous Reckon hosted changes have been implemented.
Thanks John, that's helpful. Chrome does work better and is reasonably easy to manually adjust the print quantity but automatically printing the number of pages as set in the template settings would be better for simplicity and consistency. It's a shame that basic functions we'd expect in reckon need to rely on browser functions that are subject to change when google & windows etc update their browsers.
The most frustrating thing is i logged in early this morning with no issues but got booted.. is there a way to stay logged in and not get booted as I move from job to job throughout my day and every time I go to use Reckon I need to log in again after getting booted
i have to start keying in my 100 orders for tomorrow - they need to be finished in 3 hours... this has been going on for hours. i still have ablack screen. this is ridoiculous and it seems you have no idea whatsoever when it will be fixed... not even stressful.... wtf!
EOM, accountant trying to work on file, need to do quotes..........templets changing "but it must be your doing Mrs S, it can't happen on our end". Everytime I login & hold my breath hoping it works.....today still nothing happening. What would you do Reckon if my business was failing to provide the service YOU were paying for? 1pm & I'm only just starting my day...........crap!
Hi all, If you are currently logged into Hosted and you are experiencing slowness/performance issues to the point where its unusable, please exit your file (ENSURE that you use File > Exit, not just close your browser window) and logout (use the logout option).
Once that is done, close your browser and give it a couple of minutes before logging back in. You should connect to a new host which is performing correctly.
Please only do this if you're logged in and unable to use functions to the point where its extremely slow.
While I'll concede this isn't the time or thread for this conversation, Sharlene I'll just leave this link here for info on the history of Reckon & QuickBooks for your perusal
Hi Rav. I experienced my share of doom and gloom today. After being kicked out early (I had logged in after the problems began), it was a few hours before I could get anywhere. Then eventually it started to login but took over 30 minutes with a number of different errors cropping up. Now I am back in using Chrome and things seem to be working real well for me. There is one piece of really good news that I can report. I have just run the monthly Super Report by Fund which for me with only 9 employees, usually takes well in excess of 5 minutes to run. Yet today, it only took 157 seconds!! It would have to be years since I have seen it complete that quickly So perhaps this is one good thing which has come out of the recent upgrade. I will keep my fingers crossed! John L G
Comments
Thanks Tracey
Thanks John, that's helpful. Chrome does work better and is reasonably easy to manually adjust the print quantity but automatically printing the number of pages as set in the template settings would be better for simplicity and consistency. It's a shame that basic functions we'd expect in reckon need to rely on browser functions that are subject to change when google & windows etc update their browsers.
1pm & I'm only just starting my day...........crap!
If you are currently logged into Hosted and you are experiencing slowness/performance issues to the point where its unusable, please exit your file (ENSURE that you use File > Exit, not just close your browser window) and logout (use the logout option).
Once that is done, close your browser and give it a couple of minutes before logging back in. You should connect to a new host which is performing correctly.
Please only do this if you're logged in and unable to use functions to the point where its extremely slow.
I still cannot log in. This has gone on too long!
Roger
If you continue to have issues, can you let me know what you're running into specifically on logging in.
John L G