Black Screen unable to log on

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A&J Carpentry Maintenance
A&J Carpentry Maintenance Member Posts: 11 ✭
edited February 2018 in Accounts Hosted
unable to log into reckon only a black screen has appeared and there is a 30min wait on the phone call centere is there anything else we can do?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2018
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    Hi A&J,

    Can you please head into the Hosted control panel and log off any & all active sessions listed in the 'Log off Remote Sessions' area.

    Once that is done, logout (use the logout option in the corner, DO NOT just close the browser or tab).

    Give it a couple of minutes and then try again.

    Does the issue persist?
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  • A&J Carpentry Maintenance
    A&J Carpentry Maintenance Member Posts: 11 ✭
    edited February 2018
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    HI We don't have any visual to enable us to use the logout still the black screen

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2018
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    Hi mate,
    Sorry I meant use the logout option in the control panel once the sessions have been logged off. (screenshot below)

    image
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  • A&J Carpentry Maintenance
    A&J Carpentry Maintenance Member Posts: 11 ✭
    edited February 2018
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    We can not log on at all a black screen comes up as soon as we try and load.  We have the support time on the phone now so we will see how things go
    Cheers

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