Time data glitch in payroll

Aleisha · February 2018

I am paying employees based on time data. When I am in the processing screen, I notice that the wrong person's times are coming into several employee's payroll.

It's only happening for about 40% of them. The rest are fine. I have checked and the timesheets are correct for the employees in question.

I have logged out and back in, hoping to fix the glitch. No luck.

Does anyone have any suggestions please?

Shisir · February 2018

Hi Aleisha,

Thanks for asking Reckon Community.

Could you please provide more information on below:

How are you entering those time data into employee's record in Reckon accounts Hosted? Are you entering them using Enter Time button in Reckon or are you importing them from some other programs? If you are importing it please provide more information on it.
Is this the first time you are trying to enter timesheet or have you done this before on this same file successfully?

Regards

Shisir

Aleisha · February 2018

Thanks for your response. Answers to your questions are as follows:

1. I am importing the time data as an IIF file, originating from Excel timesheet files. When I check the time data in the employee timesheets it is showing correctly.

2. I have done this before in the same company file successfully.

Shisir · February 2018

Thanks for the update Aleisha,

It is always tricky when you import 3rd party data into Reckon Accounts, as you can see there are lots of headers and columns etc in those IIF files and something can always go wrong or point to the wrong tables.

You can import the timesheets created from Reckon timer as explained in KB http://kb.reckon.com.au/issue_view.asp?ID=4375 . Could you please try to create a timer file from this 'Reckon timer' and compare it with your excel timer to see if it could point anything out of order in terms of columns and headers?

Other than this, I would also suggest doing

complete verify and rebuild your data file. https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-file-in-accounts-business-hosted
Resort the lists. https://community.reckon.com/reckon/topics/how-to-resort-lists-in-reckon-accounts

Please refer to our other post https://community.reckon.com/reckon/topics/how-to-perform-regular-data-file-maintenance-in-reckon-accounts-hosted-verify-data-rebuild-data regarding other file maintenance tools you can use.

Please let me know how it goes.

Regards

Shisir

Time data glitch in payroll

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