System frozen mid transaction
Louise_9388078
Member Posts: 17 ✭
Normal work day, posting payments and emailing EOM invoices and statements and the system has frozen. The entire screen within the browser has faded and is unresponsive. Pls tell me I haven't lost 2 hours worth of work? The instability of this application is so frustrating, when will Reckon actually improve the reliability of this product to your clients?
2
Comments
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Something is up today for sure - I am trying to match transactions within online banking and as soon as I select "add to register" Reckon freezes fades out and I lose my work and is "NOT RESPONDING" - has taken me twice as long as it would of to add transactions manually - very frustrating....
Something is very wrong!!!! - I have tried 3 different browsers and logged in and out through the Control Panel and still no difference just freezes0 -
What's up with Reckon? My system is frozen. I can't log out, and when I just shut it down and reopen - it is still frozen.0
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Hi Kirstie
You will need to log out through the Control Panel - if you aren't the administrator you will need them to do it for you - this is the only way to log out completly if your screen is frozen.0 -
Hi all,
Just checking, are you experiencing this on AU or NZ Reckon Accounts Hosted?
(Toni - I know you're on NZ Hosted)ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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NZ0
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AUSTRALIA0
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This is happening to me, and i can't log out as the control panel is also frozen. When i shut down and reopen this file is still locked out. Help?0
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Hi Emily,
After shutting down and logging back into Hosted, BEFORE selecting the Launch button, are you then able to access the Control Panel?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
Yes sorry i didn't understand where the control panel was accessed from. Was able to log out using the control panel.
Thanks,
Emily0
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