*RESOLVED* Reckon Accounts Hosted - Login issue (1 March 2018)

RavRav Administrator Posts: 9,868 Administrator
edited March 2019 in Accounts Hosted
Hi everyone,

We're currently investigating early indication of login issues affecting Reckon Accounts Hosted.

You may encounter the loading screen message or a timeout issue when attempting to login.

This issue is affecting new login attempts to Hosted only. Any users currently logged in and using Hosted are not affected.

We are investigating at the highest priority and sincerely apologise for any inconvenience caused.

**CLICK HERE FOR LATEST UPDATE**

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Comments

  • Joel SchutzJoel Schutz Member Posts: 3
    edited March 2018
    Not a good look after we just signed up yesterday : / An inconvenience to say the least! I hope this doesn't happen frequently.....

  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    Apologies Joel, certainly not the start we'd like you to have with Hosted! We've got the Hosted squad looking into this as we speak and hopefully should be resolved very soon.

    Further updates will be made on this thread as soon as possible.
  • Jeremy EngelmanJeremy Engelman Member Posts: 5
    edited March 2018
    Thanks Rav..... was experiencing this now..


  • Somain RapanaSomain Rapana Member Posts: 3
    edited March 2018
    i am unable to login....whats going on ..nt happy 

  • Steve StokesSteve Stokes Member Posts: 29 ✭
    edited March 2018
    Rav, this has not been an uncommon occurrence this year. First an upgrade that had to be reversed back to the old system and other subsequent problems.
  • CarolCarol Member Posts: 6
    edited March 2018
    Can you please tell me when this problem will be fixed.  I am wanting to use Hosted ASAP but am not able to log in
  • Jeffrey AranaJeffrey Arana Member Posts: 77
    edited March 2018
    Following. Thanks Rav.
  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    Hi everyone,
    It looks as though the cause of this problem is affecting performance of our website as well. I don't have an ETA on this just yet as the team are continuing to investigate. I'll keep you all posted as soon as I receive further information on progress.?
  • SaraSara Member Posts: 69
    edited March 2018
    Pretty awesome timing at change of month.... pretty desperate to get in Wouldn’t suggest I’m getting value from my fees
  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    Hi again everyone,
    I've just heard that the team have isolated the cause of the problem and are now switching to formulating corrective action to resolve it.

    Should have another update to share in approximately 20 minutes. Appreciate your patience so far everyone, thank you.

    Rav
  • Liz HoggLiz Hogg Member Posts: 37 ✭
    edited March 2018
    great, do we get reimbursed for the lost revenue, because of a disfunctional Accounting System. i have clients waiting for receipts and I need to invoice so i get paid for jobs that i can't process until i get paid or them. thats it need a service that works when i need to use it. 
  • Hayley Pearson Accredited PartnerHayley Pearson Accredited Partner Member Posts: 9
    edited March 2018
    How are we going with this?? 

  • Steve BSteve B Member Posts: 27 ✭
    edited March 2018

    Do we have any idea of when it will be fixed.  I was logged in and it logged me out and then I can't complete my work. 

  • DonnaDonna Member Posts: 3
    edited March 2018
    Just chill, we all have work to do but it's not that big of a deal...  It will be up again soon.
  • Jan VJan V Member Posts: 29
    edited March 2019
    This reply was created from a merged topic originally titled Reckon Host working very very slowly!. Reckon Hosted too slow!I too am having problems today!  Firstly, to save each entry has been taking approximately 60 seconds - secondly, 40 seconds to print an invoice and now I've been logged out and can't log back on!  What a waste of my time!  I have tried to back up and verify data and the system isn't responding!  When will the system be back up and running?????? Very soon I hope.
  • Steve BSteve B Member Posts: 27 ✭
    edited March 2018
    That was quick.   I am logged back in.  Thank you for the quick fix.
  • Steve BSteve B Member Posts: 27 ✭
    edited March 2018
    Actually that was a false log in.  I saw my screen and then it went to PLEASE WAIT A MINUTE and comes back to the log in screen.
  • Steve StokesSteve Stokes Member Posts: 29 ✭
    edited March 2018
    So an outage of 43 minute so far is not an issue. What about those of us trying to do end of month.
  • DonnaDonna Member Posts: 3
    edited March 2018
    We are all trying to do end of month, enter data and issue invoices.  

    In the grand scheme of things, no, it isn't the end of the world.

    Grab a cuppa, have an early lunch or do something else.

  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    Apologies for that Steve, the Hosted squad are performing work on the service as we speak so there might be a few variances in the login process just for the moment.
  • RinaRina Member Posts: 1
    edited March 2019
    I cannot login either... this is the message i get in red text

    The EXECUTE permission was denied on the object 'g_UserIDByUserString', database 'SyncProv', schema 'dbo'/
  • Somain RapanaSomain Rapana Member Posts: 3
    edited March 2018
    yes i a m getting the same message 

  • Derrin RodriguezDerrin Rodriguez Member Posts: 3
    edited March 2018
    hmm, not just a login issue. We were logged in and 1⁄4 way through processing a large payroll and got bumped off. hopefully all the data entered will be there when the problem is resolved and we can log back in !
  • Somain RapanaSomain Rapana Member Posts: 3
    edited March 2018
    would like to see that happen too....reimburse us for lost time and payroll delays 
  • Hayley Pearson Accredited PartnerHayley Pearson Accredited Partner Member Posts: 9
    edited March 2018
    The whole site has crashed now - Does this mean  we are getting closer to an answer - I am at a client with 4 other staff at the moment in downtime due to the outage - as you would imagine they are not happy.  I love this product usually but this past few months it is getting harder and harder to convince others it is the way to go - Really hope issues are sorted soon
  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    Hi folks,
    A further update on what we're doing at the moment, unfortunately the Hosted squad are experiencing issues deploying what we're confident is the fix to the login problem. Work is continuing as we speak and its our highest priority to put this right as quick as possible.

    I fully understand that its frustrating and I sincerely apologise for the hassle and frustration that its causing. Thanks for bearing with us, really appreciate your patience so far. Will keep you posted.
  • Jan VJan V Member Posts: 29
    edited March 2018
    I got the same message!
  • RavRav Administrator Posts: 9,868 Administrator
    edited March 2018
    If you're currently attempting to login you will encounter the following error message(s) -

    image

    image
  • Steve StokesSteve Stokes Member Posts: 29 ✭
    edited March 2018
    I never said it was the end of the world, however, these problems have been more frequent this year with an upgrade that needed rolling back to an earlier version. Yes sitting and doing other work, however, not the work that needs to be done. For some, when these outages occur it can be a big deal.
  • Liz HoggLiz Hogg Member Posts: 37 ✭
    edited March 2018
    Thanks Steve, not the end of the world, but as you say. when your business revolves around processing orders for eta critical times and need to be paid before you can order, it is a big deal. but can't do anything but get a little stressed as I'm letting my clients down.
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