Reckon Accounts plus access problem

BiancaBianca Member Posts: 1
edited March 2018 in Accounts Business Range
I have downloaded Reckon Accounts Plus 2017 desktop version from my client who is also using it on another laptop. I am trying to access the Reckon file she has shared in dropbox by saving the file to my desktop and accessing it from there. However I am unable to access the file as I keep getting an error message saying an error occurred trying to read the file. (If persists quote error -6150, -1006) Can anyone advise what might be causing the issue? Is it a licence issue? Thanks Bianca

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