Chrome refuses log in

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David_9602463
David_9602463 Member Posts: 2 ✭
edited August 2019 in Accounts Hosted
When I try to sign in using Chrome I get this notice "The server encountered an error processing the request. See server logs for more details." if I sign in with Edge it allows me to log in. this has been happening for some weeks. I see mention of this in the community logs, however cant find the solution. please can you help me

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited March 2018
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    Hi David,
    I'd suggest firstly clearing your browser cache and cookies in Chrome and then restarting the browser before trying again.

    If the issue persists, a further recommendation is to reset the Chrome browser. This can be done through Settings menu in Chrome. Settings > Advanced > Reset

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  • Toni_9025747
    Toni_9025747 Member Posts: 132 ✭
    edited August 2019
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    I also had this issue and in the end I logged on with Internet Explorer- changed my password (my Reckon Hosted password not my the Company File Login)  and then logged back into Chrome with the new password - and it worked so if Rav's suggestion doesn't work then give it a go -  
  • Toni_9025747
    Toni_9025747 Member Posts: 132 ✭
    edited March 2018
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    I had this error and could not access for days through Chrome - Rav had tech support working on it and they could not find the issues (we had tried clearing cache etc etc)- it was by good luck more than anything else that I was due to change my password and then tried in Chrome and it worked., which is why I made this suggestion.  
  • David_9602463
    David_9602463 Member Posts: 2 ✭
    edited March 2018
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    Fantastic thanks Toni... I cleared cache, reset google and restarted PC, didnt work....reloaded my password on the main login screen... BINGO... that worked...thankyou.
  • Toni_9025747
    Toni_9025747 Member Posts: 132 ✭
    edited March 2018
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    Hi David - always good to help someone else  :-) and so glad it worked !!!!!

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