We didn't have GST set up in the Tax Item List - everything else was correct - where does this come into things?
Still not calculating GST
We didn't have any Tax Items linked to any Tax Codes in our system. We set up new Tax Items in system, however it is not allowing us to make these changes saying "This Tax Code has been used, you cannot change it unless you change all transactions, items, accounts, customers and suppliers associated with it". Now we have deleted tax invoice (we only had one completed), Deleted customer & supplier (only entered 1 of each), Checked in Reports of our Profit & Loss and there are no transactions whatsoever, so not sure why it's not letting us save the changes for GST TAX CODE?
Could you please provide me with below queries.
Thank you for the update.
Because there was no tax item created by default, I'm assuming there may have been some issue in the process when starting a new file. Possibly it could be corrupt. As I don't see any reason why it would create the tax code but no tax item. If you have just started this file are you able to start over again with the new file, or at least test with the new file and see if that works?
Only other possible situations where you get that message "the tax codes are in use..." is when you have entered the tax code as default code in the contacts like supplier or customers or even in chart of area. Like below.
You can delete the unwanted files. Please follow this instruction http://kb.reckon.com.au/issue_view.asp?ID=5645
Please remember to have a backup of the file just in case if you delete the incorrect one, as there is no way you can retrieve the file once deleted. See this KB for more information http://kb.reckon.com.au/issue_view.asp?ID=5596
This looks very unusual that you got the error when creating a new file.
Could you please try again using Google Chrome as your browser and see if that helps?
If the issue Persists, please contact our support team so that can have closer look,
As per your description it looks like the window in stuck on the process of creating the file. Please try below steps so you can launch the RA hosted to 'No Company Open" window.
Did you send an email to [email protected] as specified above, as we have not been able to locate it yet?
If not can you please advise where did you send it to?