ABA file history blank

Options
Nadine
Nadine Member Posts: 52 ✭
edited April 2018 in Reckon Accounts (Desktop)
Using Reckon Accounts desktop software, latest version (2017/2018) and occasionally I will have an issue creating ABA files and an empty/ blank ABA file will upload. This is only with our payroll file and this is not often but when it does happens it is a much bigger problem as our system is not storing any ABA file history, so I end up either having to void the pay run and start again or do a manual payment run, and with our staff growing by the month, now nearly 40 employees, this is very time consuming. I would like to find out why the system is not retaining ABA file history. This is nothing to do with a system upgrade as it's been the same issue even with older versions.

Comments

  • Teagan Uttridge
    Teagan Uttridge Member Posts: 36 ✭
    edited April 2018
    Options
    Ive had this problem as well and it was with payroll I called support and found out it had something to do with our server or multi user access. haven't had the problem since

  • Nadine
    Nadine Member Posts: 52 ✭
    edited April 2018
    Options
    Hi Teagan
    We are on a multi-user system so maybe it is the same issue. So they were able to fix it?
  • Teagan Uttridge
    Teagan Uttridge Member Posts: 36 ✭
    edited April 2018
    Options
    Yes I haven't had an issue for 6 months. 
  • Nadine
    Nadine Member Posts: 52 ✭
    edited April 2018
    Options
    Ok, that's reassuring to hear, thanks for your response Teagan.

Categories