Bank feed not working correctly for past few months
Karen Young
Member Posts: 4 ✭
Bank feed has been very hit and miss for the last few months, mainly miss. Now it seems to have packed up all together and I am having to resort to manual uploads. I did a manual upload a couple of weeks a go and have nothing new since.
0
Comments
-
I have not had problems with our bank feeds. We use Westpac. What bank do you use?0
-
Hi Karen,
Can you please email our BankData team directly at bankdata@reckon.com with a specific description of the issue you're experiencing including screenshots. This will help us to locate your account and take a look into the causes behind any potential problems.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Another suggestion, can you please change the lookback range to not include the date range that you've just manually uploaded? To find your lookback range go to Settings > General > Book Settings > 'BankData Retrieved Last' field.
Also, just checking.. is the selection ie the highlighted option in the top right corner on Manual Upload or Bankfeeds?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Using BNZ
0 -
I've done all of that noticed a new error message at the top which hasn't been there before
Bank feed: Bank of New Zealand (New Zealand) - Banking [Feed Authentication Failed Due To MFA]
0 -
Will do thanks
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community