Payslip Super information missing

tjosephtjoseph Member Posts: 29
edited July 15 in Accounts Business Range
On our payslips there is a section that has the 'Employer Super Contributions' it lists, Super Fund name, Super Number and YTD contribution. For some reason the Super Fund name is never picked up - even though the employees Super fund details are complete in their employee card in Reckon. Any idea why this is not being picked up on our payslips?

Comments

  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 15
    Hi tjoseph.  Have you included the Super Fund name in the Fund Scheme box in the employee record?
    John L G
  • tjosephtjoseph Member Posts: 29
    edited July 15
    Hi John, Yes, the Fund Name is both in the Fund name section and the Fund Scheme section and neither sections are getting picked up on the payslip.
  • RavRav Administrator Posts: 9,785 Administrator
    edited May 2018
    Hi tjoseph,

    Is this the first occurrence of it not being picked up on the payslips? Or has it never appeared?
  • tjosephtjoseph Member Posts: 29
    edited May 2018
    It has never appeared. I have spent time trying to solve the problem and have hit dead ends so thought i would ask the community!
  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited May 2018
    In my case, I elect to use a separate SGC payroll item for each Super Fund (and also for each Super Deduction or Super Salary Sacrifice), meaning that the name of the Fund will always appear.  I take it that you use are probably only using one.  On that basis, it is possible that there is some sort of corruption with your initial setup.  Therefore I would suggest creating a new SGC item and seeing whether or not this does the trick.
    John L G
  • Heather SandersHeather Sanders Member Posts: 46
    edited May 2018
    I also use a seperate item for each fund
  • Robert SmeallieRobert Smeallie Member Posts: 84
    edited June 2018
    Hi TJoseph

    You need to add the Superannuation fund not just in the Employee Info but also in the Payroll section of Reckon.

    Try clicking on the Employee Centre icon, then double-click the employees name, and in the Edit Employee window, in the Change tabs selection click Payroll and Compensation Info, then select the Super button on the bottom right hand side of the window to open the Super Details dialog box for the Employee  and make sure that the name of the Super Fund is showing in the Fund Name field and the APRA Fund radio button is selected.

    Robert Smeallie
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