We are currently using Reckon Accounts Premier: Manufacturing and Wholesale Edition 2014 and are hav

Mike Baird
Mike Baird Member Posts: 5
edited June 2018 in Reckon Accounts (Desktop)
We are currently using Reckon Accounts Premier: Manufacturing and Wholesale Edition 2014 and are having issues with emailing statements and invoices on some computers, should i have upgraded?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Hi Mike,
    Which operating system are you using your 2014 version on?

    Are you encountering any specific error messages when trying to email? Also, what email client are you using?


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  • Mike Baird
    Mike Baird Member Posts: 5
    edited June 2018
    on windows 7 and 10
  • Mike Baird
    Mike Baird Member Posts: 5
    edited June 2018
    Sorry we are using outlook for emails and image
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Thanks for that Mike,

    Ok, I've found a KB article relating to that error message, although its pretty basic, but check it out nonetheless -

    An internal error occurred when preparing your message when batch emailing from Accounts Business


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  • Mike Baird
    Mike Baird Member Posts: 5
    edited June 2018
    thanks
  • Mike Baird
    Mike Baird Member Posts: 5
    edited June 2018
    yes but we get the error even when outlook is open