Upgrade to Reckon 2018
Leteesha Spicer
Member Posts: 3 ✭
I attempted to upgrade to Reckon Account 2018, installation all went fine until I had to activate it with Key. I had no option to press "Next" or "Finish". The buttons were actually missing. I spent an hour and half on phone with Reckon and still could not fix. I could enter the activate code etc but the finish or next button just wasn't there. He mentioned about getting Windows reset or something? I have upgraded every year without a problem. I am running Windows 7 Professional. Something is not working properly??
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Comments
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Hi Leteesha,
Sounds like a strange issue! Can't say I've come across this before
Did the team go through performing a reinstall of the software on your call? What was the outcome ie. are the team still investigating this for you?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Leteesha - did the tech support team get you to turn off any virus software running? Did they also ask you to look at any Windows Updates you have on that machine? I had strange installation issues with a clients machine recently and the problem turned out to be (after many hours/days of messing around) a Windows Update from March that stopped Reckon from installing correctly - it may be worth a try to uninstall some updates and see if you can activate then?0
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I installed and uninstalled many times. Yes they did. I just reinstalled again at lunch time and again I can't activate it because I have no "next" button Anti-virus software is off.
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Did the Tech team direct you to this KB article or walk you through the steps described here? http://kb.reckon.com.au/issue_view.asp?ID=19290
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No they didn't, I will definitely try this this afternoon. Thanks1
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