Issues with printing Payslips

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Briony Campbell
Briony Campbell Member Posts: 4 ✭
edited July 2018 in Accounts Hosted
Hi I have Reckon & I am unable to print off my staff payslips.  You have had issues today & I need this rectified ASAP

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  • TYSON DEKLEVA
    TYSON DEKLEVA Member Posts: 1 ✭
    edited July 2018
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    Go to the top right hand corner where the main search bar is and you will see a letter with a red x on it  and just press that. click the always allow pop ups  then it will work
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited July 2018
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    Hi Briony

    Perhaps you could fix this yourself, just follow Rav's Instructions that he has posted many times tonight.  Click on this link:
    When I try to print in Hosted nothing happens, the print window doesn't appear

    Hope this helps.

    Kind Regards
    Kim Chapman
  • Briony Campbell
    Briony Campbell Member Posts: 4 ✭
    edited July 2018
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    Guys I am on a MAC & I don't have this RED X anywhere.  Considering how much I am paying per month Reckon can rectify this so I stop wasting time & get to run my business.

    Thanks for trying to help but this is a reckon issue which needs to be fixed.
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited July 2018
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    Hello Briony

    Have you clicked on the link I provided.  What is your browser?  Follow the instructions provided appropriate to your browser. 
  • Briony Campbell
    Briony Campbell Member Posts: 4 ✭
    edited July 2018
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    Kim I have never had this issue before & I have clicked on your link as suggested but it doesn’t reflect my MAC. Reckon Hosted needs to rectify this as I haven’t had this issue in the past & we should be able to click on print & it work. Reckon can you please rectify this as the suggestion don’t reflect my Mac
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2018
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    What is happening specifically when you try printing?

    Which browser are you using on your Mac and does the same thing occur on any other browsers?
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