Can't print invoice

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Sheree Williams
Sheree Williams Member Posts: 2 ✭
edited July 2018 in Accounts Hosted
Hi all, 
It appears that sometime over the weekend our Accounts Hosted version has had an upgrade and consequently i can no longer print a hard copy of an invoice. I used to select the print option and it would save it as a .pdf file which i could then print off. It appears that i can no longer do this. 
When i select print it tells me it is printing, but to where who knows, also when i go into printer settings the printer name is " Reckon Printer (redirected 28) on TS013" which means nothing to me and it is grayed out and can not be changed.
We are running Windows 10 and i am using Chrome
Any help would be appreciated. 

Comments

  • Tony Burke
    Tony Burke Member Posts: 8 ✭
    edited July 2018
    Options
    Try disabling the popup blocking for the Reckon Hosted site in your browser
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited July 2018
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    Hi Sheree,
    Please check out this post -

    When I try to print in Reckon Accounts Hosted nothing happens
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Sheree Williams
    Sheree Williams Member Posts: 2 ✭
    edited July 2018
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    Thanks guys, it was the popup thing, as soon as i enabled it i was able to print the invoices
    Thanks again
  • Emma Street_9666987
    Emma Street_9666987 Member Posts: 4 ✭
    edited July 2018
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    Wow!  That worked for me thanks. 

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