Technical Help Line - RAH

BecBec Member Posts: 7
edited June 2019 in Accounts Hosted
Does any one know the current average wait time for the Technical Help Desk to answer a call?
I have been currently onhold for over an hour & I'm starting to lose hope... and my mind listening to the hold music - LOL

Comments

  • BecBec Member Posts: 7
    edited July 2018
    It's all good not - Apparently 1 hour & 15 mins is the answer. Yay. Im on.
  • Anita MortonAnita Morton Member Posts: 31
    edited June 2019
    They said to assist during year end, you could opt to leave a message and you would not loose your place in the queue!!!!!!!! doesn't sound like that's happening.... I am having all sorts of problems with this stupid upgrade !!!
  • RavRav Administrator Posts: 9,907 Administrator
    edited July 2018
    Hi Bec,
    The team are certainly pretty busy at the moment but they're doing their best to get through all calls as quickly and thoroughly as possible.

    We've got a callback service on some of our lines including AU Reckon Accounts Hosted so that a technician can call you back rather than waiting on hold, you won't lose your place in queue.
    More info here

    Alternatively, the Community might be able to help right here :) 
  • RavRav Administrator Posts: 9,907 Administrator
    edited July 2018
    Hi Anita,
    The callback service is in operation and you'll be presented that option before going on hold.
  • BecBec Member Posts: 7
    edited July 2018

    Yes, Thanks Rav. I appreciate the business of this time of year. I was not given the call back option when I called unfortunately. All good now. I am spreaking to someone now. :-)

  • nicole Fitzgeraldnicole Fitzgerald Member Posts: 2
    edited July 2018
    How about 1hr 30minutes and I hung up.  Bloody useless!!
  • BecBec Member Posts: 7
    edited July 2018

    Yes, Thank you.. I didnt recieve the option for a callback or anything when I called.
    Luckly, mine is not due to the upgrade, but I think I am causing some scratching of the heads by the sounds of it all.


  • BecBec Member Posts: 7
    edited July 2018
    Thats a bugger Nicole. If they said the waiting time during the call & also repeatedly give the callback option like you can with other services, I think that would help greatly.
    Hope you get your problem resolved. :-)
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