I can't email as the payment summaries will only print

Kim Marie TessieriKim Marie Tessieri Member Posts: 4
Help please I was about to email payment summaries and Reckon just froze ! Had to reboot PC and now all I can't email as the payment summaries will only print.

I select payment summaries to email
I select names tick
When in window to select forms to send the window has not transferred the details to send.
 

Comments

  • John GraetzJohn Graetz Member Posts: 1,651 ✭✭✭
    edited July 15
    Hi Kim.  Have you checked any of the employee records to ensure that you have selected "Both" as the Preferred Send Form Method?
    John L G

  • Kim Marie TessieriKim Marie Tessieri Member Posts: 4
    edited July 15
    Hello yes they are both email and print.
    I always email payslips.

  • John GraetzJohn Graetz Member Posts: 1,651 ✭✭✭
    edited July 2018
    Kim, have you tried using a different browser?
    An alternative might be to rebuild your data (?File> Utilities> Rebuild Data) ?and see if that fixed it, if changing to another browser doesn't.\John L G
  • John GraetzJohn Graetz Member Posts: 1,651 ✭✭✭
    edited July 2018
    Kim.  Have a look at the following thread:
    https://community.reckon.com/reckon/topics/cant-email-customer-statements-or-payg-summaries-they-jus...

    From that it would appear that you have a corrupted payment summary which could likely be the first one, seeing that you are not seeing even one in the screen.
    John L G
  • Rajeev DixitRajeev Dixit Member Posts: 8
    edited July 15
    Hi, I am having the same problem. did not have any problem in 2017/18 version.

    the payment summaries print fine and also generate pdf is fine. so i dont think there is any corruption issue. i have also tried selecting only one payment summary but the result is same

    we are on win10 and using office 365.

    i can't rebuild files also due to the dreaded pp.tps file missing error.
  • John GraetzJohn Graetz Member Posts: 1,651 ✭✭✭
    edited July 2018
    Rajeev. Have you enabled popups for your browser? John L G
  • Rajeev DixitRajeev Dixit Member Posts: 8
    edited July 2018
    Is it for our default browser (which is chrome) ? I shall check tomorrow if there is a global setting for that in chrome. Btw i can confirm that payroll 2018 1can email fine on the same pc.
  • John GraetzJohn Graetz Member Posts: 1,651 ✭✭✭
    edited July 2018
    The proble is an issue for Hosted which requires everybody to enable popups John L G
  • Rajeev DixitRajeev Dixit Member Posts: 8
    edited July 2018
    Ho John, enabled popups in chrome - but makes no difference. same error and email fails
  • Kylie Charrington Ex MillsKylie Charrington Ex Mills Member Posts: 35
    edited July 2018
    Hi!  Did you get a fix for this?  I'm now encountering the same issue.  Did the 2018/19 updates for STP and tax tables, now having this issue.  Tried a few of the previously suggested fixes.  Just did our first monthly pay run since the update.   Argh!  ;)  thanks!

  • Kim Marie TessieriKim Marie Tessieri Member Posts: 4
    edited July 2018
    Hi yes I did it took some time all fixed.
    Go into print and email screen regarding pay roll and just keep tab and delete.
    Until it disappears it took about 100 times about 3/4 hour until the screen change.
    Its working great now I had a corrupted file. 
  • Kylie Charrington Ex MillsKylie Charrington Ex Mills Member Posts: 35
    edited July 2018
    Wow it finally has come good!  I was starting to lose all faith!  Thanks Kim Marie.  I was seeing posts of people getting it in 15 times and was getting disheartened.  It took a few hundred times but now has started working.  Lets hope that doesn't happen again.  Cheers!  
  • Kim Marie TessieriKim Marie Tessieri Member Posts: 4
    edited July 2018
    My Pleasure
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