payroll premier wont open

Sharon CowleySharon Cowley Member Posts: 42
edited July 2018 in Payroll Premier
Hi payroll premier 17/18 will not open > I used it today to do payment summaries . Just tried to open up again and it is blank . The first screen came up and now nothing. Help I need to download new 18/19 payroll premier.

Sharon

Comments

  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited July 2018
    Welcome to the Reckon Community Sharon.

    Sorry to hear you are having this issue..

    Are you able to open the Sample file?
    Are you then able to open your company file?

    if still an issue, in Windows Explorer, go to C:\QPRollV26\Data and delete the file Qcompany.tps.  Now start up Payroll Premier and open your company file.


    regards,
    John. 
  • Sharon CowleySharon Cowley Member Posts: 42
    edited July 2018
    Hi John,
    It did eventually open but it took about an hour. It happened today too and has never been that long before. I have reopened this afternoon and it was quicker . Very strange.
    Thanks but I will keep this on record.
    Sharon 
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