when i add my business ABN to the Reckon Portal GovConnect, it says 'unable to create subscription w

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Comments

  • Vivienne Galvin_7036271
    Vivienne Galvin_7036271 Member Posts: 6
    edited July 2018
    We've done exactly the same thing Lillian

  • Lillian Chen
    Lillian Chen Member Posts: 13
    edited July 2018
    Hi Vivienne, I tried to login again using my Reckon login yesterday after watching their Webinar and was successful!  The main things I learnt from the Webinar about setup was - making sure the case of all letters of the company name in the payroll program were the exactly the same as what Reckon Govconnect STP shows and also having to register the software ID (under Company Adviser and Info) with ATO Access Manager.  Have submitted a file but still error messages though...hope some of this helps
  • Deborah Soelaiman
    Deborah Soelaiman Member Posts: 24
    edited July 2018
    Rav, please advise. I need to lodge the STP ASAP. Thanks
  • Michelle Bayne
    Michelle Bayne Member Posts: 6
    edited July 2018
    Spent an hour on the phone with customer service, only to be told he was unable to find a solution,  so could not assist me with my problem and would escalate it to a supervisor, who will call back within 24hrs...

  • Nopporn
    Nopporn Member Posts: 1
    edited July 2018
    Also having the same issue. My ABN is 89074825157. It was my first time today trying to connect after the MFA.
    Surely there must be a more clear-cut solution to this problem?
  • julesmadgwick
    julesmadgwick Member Posts: 1
    edited July 2018
    Same problem - Unable to create subscription with Stp!  Help ABN 75201056676
  • Trish Thornthwaite
    Trish Thornthwaite Member Posts: 4
    edited July 2018
    We have the same issue . ABN 53852792649
  • Jo Coleman
    Jo Coleman Member Posts: 1
    edited July 2018
    Having the same problem and I'm the only person using it. I tried last week then again this week same issue. We have two companies I need to do this for and can get neither to work. 
    ABN - 85 618 264 243
    ABN - 25 606 460 664
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