HELP PLEASE
JO-ANNE_7332490
Member Posts: 105 ✭
RECKON ACCOUNTS HOSTED - can't connect to online banking centre through Reckon Accounts Hosted, I click on the bank and nothing happens, it does not progress to next screen.......any ideas please
0
Comments
-
Hi Jo-Anne,
This looks to a configuration setting change with the new update to Hosted which we'll need to address.
In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -
Click Help > Suggest New Features
A browser window will appear and along with a secure connection alert (screenshot below). Tick the option 'In the future, do not show this warning' and click OK.
Close the 'Suggest new Features' browser window.
Your Online Banking Centre links will now be operational.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hello Jo-Anne,
Does your PC have touch-screen enabled?
If so please follow this guide to disable touch screen functionality.
regards,
John
0 -
Hello Jo-Anne,
I'm sorry, for the time being you'll need to do the steps outline above on each session you wish to connect to bank websites.
Click Help > Suggest New Features
A browser window will appear and along with a secure connection alert. Tick the option 'In the future, do not show this warning' and click OK.
Close the 'Suggest new Features' browser window.
Your Online Banking Centre links will now be operational.
regards,
John.
0 -
Hi Jo-Anne,
The steps above do need to be done at the start of each Hosted session.
if you are unable to upload on Hosted, then the alternative is to download your ABA file (stored on your Q drive) from Hosted to your local PC, login to your bank via your own browser and upload the file.
regards,
John0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community