I have been on hold for two hours and the call back setting on the members area is not working

Options
nicole Topp
nicole Topp Member Posts: 7 ✭
edited July 2018 in Reckon Accounts (Desktop)
I have been on hold for two hours and cannot activate the call back request..
The employee payment summaries ...one employees total gross is different to the profit and loss total wages..

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited July 2018
    Options
    Is it due to a deduction perhaps, not posted to P&L ?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2018
    Options
    Hi Nicole,
    I'm really sorry that we've kept you waiting so long, the teams have certainly been kept busy this EOFY. Currently callbacks are unavailable while we prioritise getting through everyone who is currently waiting in the queue.

    In regard to this employee, is there anything different in their setup or pay? ie. tax exempt items, super, salary sacrifice etc?
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • nicole Topp
    nicole Topp Member Posts: 7 ✭
    edited July 2018
    Options
    I have been on hold no for three hours!!!!! not good
  • nicole Topp
    nicole Topp Member Posts: 7 ✭
    edited July 2018
    Options
    NO nothing
  • nicole Topp
    nicole Topp Member Posts: 7 ✭
    edited July 2018
    Options
    This is an employee that has left and the final pay has an amount of sick leave ...the amount looks similar to sick leave amount but not same total
  • nicole Topp
    nicole Topp Member Posts: 7 ✭
    edited July 2018
    Options
    No deductions just stocked standard employee on basic wage

Categories