Govconnect Company Information
emma_9709845
Member Posts: 19 ✭
I created our account in the Govconnect portal yesterday, in the first step after entering our ABN the company name and address came up as correct I selected it and continued to selecting the product that we need to use (reckon desktop). All worked really well. When I double checked the company and advisor information tab our address is not appearing. I can edit the company name in that field only. Anyone else had this issue???
1
Comments
-
We also have a problem in that the person registering for the portal used their own mobile number instead of the business mobile. We have changed the number in the profile but cannot change the number in the GovConnect advisor page. Help!0
-
Hi guys,
The data that you'll see displayed is read through the upload from the accounting program and then updates the company info each time, so if there have been any changes in these fields in your Reckon Accounts program, it will display these changes in the next upload.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Do you mean the payrun uploads? Mine still are not working. I can upload them, and submit. But I keep getting an ATO error. No one has been able to help me. I've just noticed that our company phone number is one number wrong. I've changed it in the company info in Reckon accounts hosted. But can't change it in Reckon GovConnect.0
-
I have submitted the payrun about 9 times now and have received mostly the same error.
ATO Messages
An unexpected error has occurred. Please contact the Tax Office.
I contacted the tax office yesterday and was on the phone for like 2 hours. Eventually we came to the conclusion I had not registered my software ID yet. So I did that. And was still getting the same error message. So they told me to contact my software provider. So I phoned Reckon and spoke to them for over an hour. They even took over control of my computer to try and rectify it and still no result.
When we tried to send a payrun event via full file replacement. It now comes up with the following error:
ATO Messages
We were unable to process your submission because we could not locate the submission that you have requested to be replaced.
I am assuming this is because the ATO has not actually ever received my payrun event in the first place.
Shall I try sending it as a new one and not ticking the full file replacement box?
I have noticed that my company phone number is incorrect in Reckon GovConnect Company and Advisor Info and can't find a way to change it. Also...I am the payroll officer submitting this on behalf of the company I work for. The contact name in our Reckon Accounts Hosted company information Payroll Tax Information is the name of one of our Directors because he is the one who signs our forms. However I am the one submitting the file so I am signing my name. Will the effect the payrun file being sent?
I have even tried using the bosses name and it still won't send so I'm not sure this is even the issue.
I have wasted two full working days trying to get this sorted but to no avail. Please help if you can.0 -
OMG!!! Nevermind! I just tried to send it as a new payrun without ticking full file replacement and guess what?! Success - finally!!! I can now breathe...
And the company phone number changed itself once the file was uploaded.0 -
Now....is there any way to delete my previous attempts in ReckonGovConnect because the list of 11 tries is a mess! And I have to go through all of them to find the one that was successful.0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community