Payroll Premier 2018/2019 STP issue uploading

RayRay Member Posts: 8
edited July 2018 in Payroll Premier
We have finally managed to get Single Touch Payroll to generate an STP export . When we upload this file to the Reckon Single Touch Payroll portal we get a schema error - instance.ExployeeData(0).Detail.PhoneNumber is not any of [subschema 0],[subschema 1] (see below). 
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Comments

  • RavRav Administrator Posts: 10,918 Administrator
    edited July 2018
    Ray,
    That error message means that the phone number field requires attention. In particular, review if there are any special characters such as brackets, dashes or leading or trailing spaces (important) in any of the employee phone number fields.
  • RayRay Member Posts: 8
    edited July 2018
    Thanks for your response. We have corrected this but we are now getting a new error.

    Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.


    Can you please assist

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  • RavRav Administrator Posts: 10,918 Administrator
    edited July 2018
    Hi Ray,
    Please see this KB article for info on causes of that error -
    “Invalid Company Information error” in GovConnect STP when submitting pays from Payroll Premier
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