STP Submission Error

Capricorn Stages
Capricorn Stages Member Posts: 19 ✭
edited September 2019 in Accounts Hosted
Hi there
I have just uploaded this weeks payroll and the following error has come back


ATO Messages


The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.


Error message
You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID

Yet the weeks before have been these

ATO Messages

 

 

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

 

 

Error message

An unexpected error has occurred. Please contact the Tax Office

 

 

And this message

 

 

ATO Messages

 

 

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

 

 

Error message

The requestId is valid, but the pull request is yet to be queued



Any idea what these mean???



Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,401 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019

    Hi Capricorn Stages


    Have you registered your software ID as per the initial message?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Capricorn Stages
    Capricorn Stages Member Posts: 19 ✭
    edited September 2019
    As far as I know I had. I will have to go back through it and check.
    But i know that I followed all the steps
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,380 Community Manager Community Manager
    edited July 2018
    Hi Capricorn,
    Just to clarify those messages -
    You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID
    and
    An unexpected error has occurred. Please contact the Tax Office
    These two messages mean the same thing which is that the Software ID from GovConnect STP has not been registered with the ATO, either through the ATO Access Manager or by calling them to register.
    There's some more info on this here -
    "Please contact the tax office" - Single Touch Payroll



    In regard to the other message in your post, 
    The requestId is valid, but the pull request is yet to be queued
    This is outlined here - The request is valid but the pull request is yet to be queued - Single Touch Payroll
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