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Error Emailing Payslips: "EMAIL error - either there is no default mail client or the current mail c

Phil LaversPhil Lavers Member Posts: 7
edited August 2019 in Accounts Business Range
I am unable to email payslips.

I rang the support line: 1300-137-657
After 20 minutes of waiting I hung up.
At the start the system said "There are 0 customers in the queue".

This is typical of Reckon.
I pay about $1,000 per year.
I have decided to move over to Xero as Reckon is clearly a dying product.
Anyone who reads this email should stop with Reckon and use ANYTHING else.

Reckon as a business JUST DON'T CARE.
Go ahead, ring the support line and enjoy the music.
You won't get any service, but you will enjoying wasting your time.



  • ZappyZappy Accredited Partner Posts: 4,655 ✭✭✭
    edited August 2019
    ZERO HAVE NO PHONE SUPPORT. Good luck with all that.
  • Phil LaversPhil Lavers Member Posts: 7
    edited August 2019
    That is true.
    It saves me ringing a support number and waiting for no reply.

    So, can you help with the problem?
  • Tony WestTony West Member Posts: 20
    edited July 2018
    Have to agree Phil.
    I have sat on hold for 45 minutes (that's my cut off point) we use these software products to save time not waste it.
    Recently I asked my accountant who is a credited user to try and get through for me and he had the same delay. God knows what that will cost.
    Unfortunately after using QBooks (Reckon) since 1992 I can't be bothered jumping ship to learn another program.
    I'm posting my support with the hope that someone at Reckon will take notice.
    It annoys me that we their customers have to use this Reckon community to get any help.
    To me it's like Reckon is saying: "Look after yourselves"

    Cheers Phil and good luck.
  • Phil LaversPhil Lavers Member Posts: 7
    edited July 2018

    It is frustrating. I have used Reckon since 2006.
    I run a second business that uses Xero, and I prefer Reckon, since I know it pretty well. But the abysmal support, and the attitude of "Service by neglect" is too much.
    The community questions and answers around my issue demonstrate that this product is at the end of its popularity cycle. The community is not alive enough and the responses are very unsophisticated, indicating that it really is a matter of the blind leading the blind. Obviously there is no-one who actually builds or maintains the software interested in these forums.
    I will be paying my accountant to transfer the files over to Xero.
    It will be expensive, but I cannot spend the 4 hours that I spent today, NOT being able to email payslips. It is silly.
    Appreciate your support. See you on the Xero forum in a few months.
  • ZappyZappy Accredited Partner Posts: 4,655 ✭✭✭
    edited July 2018
    And the payroll support for Zero is even worse. Telling people you will email within 24-48 hours is NOT acceptable. Sure I can help. Call me 0407744914
  • Phil LaversPhil Lavers Member Posts: 7
    edited July 2018
    For what it is worth, I find the payroll in Xero pretty good.
  • PatrickPatrick Member Posts: 13
    edited July 2019
    Hi Phil,

    Not sure if you are still having the issue, but I found setting both my quickbooks and outlook programs to "Administrator" fixed the issue.

    Close both your programs, then;

    Right click on the desktop icon
    click on "Properties"
    click on "Compatibility" tab
    under settings, click on "Run this program as an administrator" to tick it
    click on "apply"
    click on "ok'

    Do this for both your quickbooks and outlook programs, then reopen them and try sending an email from quickbooks and see if that works?
  • Phil LaversPhil Lavers Member Posts: 7
    edited August 2018
    Thanks. Tried that, no effect. But worth a shot.
  • Phil LaversPhil Lavers Member Posts: 7
    edited August 2018
    On your PC search for
    - 'qbprint.qbp' files. Delete them.
    - 'wpr.ini' files, Delete them.
    Make sure that both Outlook and Reckon are being run as Administrator.
    Restart both....
    Voila!!! It works.
    I can now email payslips.
    Thanks to the Reckon Support person who helped me.

    How do I make the problem 'Solved'
  • ZappyZappy Accredited Partner Posts: 4,655 ✭✭✭
    edited August 2018
    For what its worth its very basic.
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