accounts hosted freezing/stalling

Grant Whitaker
Grant Whitaker Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Accounts hosted has been running very slow, constantly freezing/stalling and making it difficult to use for the past month or so.  It happens when you are creating and emailing invoices, when you are receiving payments and generally navigating around.  I have done internet speed tests and it shows above average speed.  I have tried alt/page-up to move windows from the back but nothing seems to work.  I log out and in several times, restart my machine and nothing seems to help.  Is there anything that I can do?  Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited September 2018
    Hi Grant,
    Do you regularly perform maintenance on your file?

    I'd recommend checking this KB article out for steps on improving the efficiency of your company file and subsequently the Hosted experience itself -

    How to improve the performance of your company file
  • Grant Whitaker
    Grant Whitaker Member Posts: 2 Novice Member Novice Member
    edited September 2018
    Thanks will give that a go!
This discussion has been closed.

Categories