payrun in reckon is stuck on status processing Status

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John Moussa
John Moussa Member Posts: 7 ✭
edited July 2019 in Reckon One
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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited September 2018
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    Hi there John,

    Really sorry to see you're having some issues there, have you already been in touch with our Reckon One team to have this looked into?

    Let me know

    Cheers
    Rav
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  • John Moussa
    John Moussa Member Posts: 7 ✭
    edited July 2017
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    thanks, i have called the support and they fixed the problem.
  • Tim Chia
    Tim Chia Member Posts: 5 ✭
    edited September 2018
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    Hi Rav, I got the same problem as this week the processing time took 2 hours for 30 workers, please advise how to fix this problem, thank you
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited September 2018
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    Hi Tim,
    Can you please get in touch with our Reckon One support team as soon as you can so we can get a technician to take a look & escalate this if required.
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