Closing off a credit note

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Bob Hale_9286332
Bob Hale_9286332 Member Posts: 45 ✭
edited November 2018 in Reckon One
I have a credit note that I have been working my way through for the last 18 months.
It is now used up but when I try to allocate funds to take it to zero Reckon says:
  • This book has been locked off until 1 July 2017. Transactions dated on or before this date can't be added, edited or deleted unless the lock off date is changed.

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  • Bob Hale_9286332
    Bob Hale_9286332 Member Posts: 45 ✭
    edited October 2018
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    I am guessing this is a bug. Any hints on a workaround or a fix?
  • Bob Hale_9286332
    Bob Hale_9286332 Member Posts: 45 ✭
    edited October 2018
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    Any hints?
    How can I get rid of this credit note?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited October 2018
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    Apologies Bob, not sure how I missed your post.

    It sounds like there is a lock date set in your Book settings. You'll need to unlock it first, check out this KnowledgeBase article here -

    How to lock or unlock your Reckon One book
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  • Bob Hale_9286332
    Bob Hale_9286332 Member Posts: 45 ✭
    edited November 2018
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    Thank you - fixed.

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