why is it, whenever I do a data rebuild I lose the logo off my invoices

JO-ANNE_7332490
JO-ANNE_7332490 Member Posts: 105
edited September 2019 in Accounts Hosted
Every time I do a data rebuild, I lose the logo off my invoices. Why does this happen

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Jo-Anne

    Make sure a copy of your logo is in the "xxxxxxx - Uploaded Portable Images" Folder on the Q Drive. 
    (Normally, RAH saves a copy of your logo here when you first configure your template(s) to include it, but it sounds like - for whatever reason - that has maybe not occurred .....?)  

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Sounds like a strange problem, where are your logo files stored? On the Q drive or a network drive?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.