Why is the customer balance owing different to the sum of invoices less payments

Deb_9768970
Deb_9768970 Member Posts: 27
edited September 2019 in Reckon Accounts (Desktop)
Why is the customer balance owing different to the sum of invoices less payments?  The transaction history for the customer shows all invoices and payments received.  If you manually add up all the invoices and then manually add up all the payments received, the difference is $1320, but in the customer window the balance owing for the customer is $495.  What the??!!

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Deb

    Check that your transaction history display is set to show/filter by/date "All" as this is an ongoing running balance.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)