In the past couple of weeks, I have also been unable to print anything from my accounting program, and instead having to email each document to myself and printing from there. Has this been an issue for anyone else or something I need to get rectified from my end please? With email down, I am unable to send statements or anything much at all.
I have NEVER been able to directly print, since changing over to Reckon hosted. I have always had to email it "to myself" to print. I just though ti was our system.
Hi Sue, Unfortunately any emails that have been sent from within Hosted since this problem started yesterday to present will need to be resent after we've got it back up & running.
HI Toni thank you I followed the process. Opened invoice when to FILE-SAVE AS PDF. Opens box with SAVE IN: MY LIVE(Q:) FILE NAME: created my invoice #.Clicked save. Now how do I delete these invoices in MY LIVE(Q:) Thank you Sue
Hi again folks, While testing is still continuing at the moment, its looking good so far.
We're aiming to push this release through at 3:00PM (AEDT) which we're confident will resolve this problem in full. Please note, this can be subject to change and if it does, I'll let you know.
Hi Toni thank you for your reply. Yes as easy as you said. deleted from keyboard. You question about did I download for the Q Drive onto my PC? Yes I used the floating tool bar to download it to my computer. Thanks heaps. Have a great day.Sue
I'm glad to be of some help - this has obviously been very difficult for so many of us and I am happy to be able to have helped :-) Lucky for me my day is nearly over as it is nearly knock off time here in NZ - hoping tomorrow will bring a little more productivity to us all....
Hi everyone, The new build has been deployed and is now live. Email functions have been tested and are working correctly with this new release.
In order to access the new build you will need to log out of Reckon Accounts Hosted in full by exiting your file (File > Exit) and then logout using the logout option in the top right corner. Close your browser and then log back in after 2-3 minutes.
Unfortunately, any emails that have been sent from 12:38PM (AEDT) yesterday to now will need to be resent.
We'll be getting in touch with all Hosted users via email shortly with further info.
Please let me know if you continue to experience any issues after doing the above.
Thank you all for your patience and understanding while we worked through this.
so what happens to all the emails that have been sent over the last day or so up till now ?? do i have to go back and resend all the invoices and statements again ??
Glad it has been fixed but is there an email log somewhere so you know what has not been emailed ? Time for Reckon to connect to Outlook or email programs so we have we have records email are actually sent
Yes I agree - since I did not realise there was a problem, I did not take any notice of when I sent the emails. Is there a log to find out??? Or just by the non payment of an invoice????
In Q Drive there is a log folder, scroll down to find the QBMailClient, find the correct date and open the log, it lists the emails sent, the time of sending and if there was an error.
Is there a report we can run to see what emails we had sent during this time or at least on this day as cannot remember everyone sent. We could do that with MYOB so thought you must have something we can use.
Hi all, Reckon Accounts Hosted retains log files for the last 4 days which contains information on outbound emails sent for that specific day.
One thing I could suggest is to open the log file from Monday 12 November and look at the emails sent after 12:38PM (AEDT) and also the log file for yesterday, 13 November for details on any emails sent before 3:00PM (AEDT).
Any failed emails will show; [Message] = The security token included in the request is invalid in the 'Error when send email' line.
Comments
Can you please create a separate thread from this one in regard to the problem with your printing and we'll have a chat about it there.
Cheers
Unfortunately any emails that have been sent from within Hosted since this problem started yesterday to present will need to be resent after we've got it back up & running.
What's the latest update - this is causing me so much grief!
the update at the top has not changed for well over 12 hours
My last update was an hour ago. Take a look at my series of update posts below the opening post at the top of thread.
Will have another coming shortly.
Yes I can see and have looked at all the posts but it tells us nothing - it is exactly the same as yesterday, last night and earlier today
Hi everyone,
We're currently investigating reports of email issues affecting Reckon Accounts Hosted.
Early investigation is showing that outbound emails are being sent from the Hosted service but not being delivered to the recipient.
This affects recipients in the To, CC and BCC fields.
Our Hosted team is currently looking into this as we speak and we sincerely apologise for the inconvenience this is causing at the moment.
Further updates and more information to follow
Latest update at 12:45PM today
thank you I followed the process. Opened invoice when to FILE-SAVE AS PDF. Opens box with SAVE IN: MY LIVE(Q:)
FILE NAME: created my invoice #.Clicked save.
Now how do I delete these invoices in MY LIVE(Q:)
Thank you Sue
Hi again folks,
While testing is still continuing at the moment, its looking good so far.
We're aiming to push this release through at 3:00PM (AEDT) which we're confident will resolve this problem in full.
Please note, this can be subject to change and if it does, I'll let you know.
Further info to follow.
Right click on the invoice you want to delete and use the delete key on your keyboard
:-)
thank you for your reply. Yes as easy as you said. deleted from keyboard.
You question about did I download for the Q Drive onto my PC? Yes I used the floating tool bar to download it to my computer. Thanks heaps. Have a great day.Sue
Toni just another day at the office.
Hi everyone,
The new build has been deployed and is now live.
Email functions have been tested and are working correctly with this new release.
In order to access the new build you will need to log out of Reckon Accounts Hosted in full by exiting your file (File > Exit) and then logout using the logout option in the top right corner.
Close your browser and then log back in after 2-3 minutes.
Unfortunately, any emails that have been sent from 12:38PM (AEDT) yesterday to now will need to be resent.
We'll be getting in touch with all Hosted users via email shortly with further info.
Please let me know if you continue to experience any issues after doing the above.
Thank you all for your patience and understanding while we worked through this.
do i have to go back and resend all the invoices and statements again ??
Reckon Accounts Hosted retains log files for the last 4 days which contains information on outbound emails sent for that specific day.
One thing I could suggest is to open the log file from Monday 12 November and look at the emails sent after 12:38PM (AEDT) and also the log file for yesterday, 13 November for details on any emails sent before 3:00PM (AEDT).
Any failed emails will show; [Message] = The security token included in the request is invalid in the 'Error when send email' line.
Check out our KnowledgeBase article here for information on how to access the log files in Reckon Accounts Hosted
How to locate the message ID of a failed email in Reckon Accounts Hosted