can you redirect the Reckon Accounts root directory after someone moved it

margaret_9248620
margaret_9248620 Member Posts: 47
edited May 2019 in Accounts Hosted
So when i process single touch payroll event, someone has moved the directory to a different location can i fix it and send it back to the default location or do i now need to save into new location?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2018
    Hi Margaret,
    Could you elaborate this a bit further? Particularly around the process you're going through for STP and where specifically things have changed/failing?

    Are you referring to the Q drive in Reckon Accounts Hosted?


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  • margaret_9248620
    margaret_9248620 Member Posts: 47
    edited May 2019
    I am talking about where the file gets save from reckon.

    i.e (for example: C:\ProgramData\Reckon\ReckonAccounts[year]\[product]\[company_file_name]\Export Files\STP Files)

    Someone in the office change the location and not sure how to get it back?