Problem with printing invoices only.

Meg WarnerMeg Warner Member Posts: 2
edited August 2019 in Accounts Hosted
Problem with printing invoices only. After pressing print it steps through & then just sits there counting the seconds. Then I get crazy & press CANCEL & it either lock me out of Reckon or come up with a screen that says a problem with AR Cenna font????? press OK & it will print. Help. Meg


  • RavRav Administrator Posts: 10,783 Administrator
    edited August 2019
    Hi Meg,
    Sounds like there could be a couple of things happening here.

    Firstly, which internet browser are you using and do you have pop ups enabled?
    If you're unsure, please check out the info in this post -
    When I try to print in Reckon Accounts Hosted nothing happens

    Secondly, in regard to the font message, this means that one of your templates contains that specific font which is not available in Reckon Accounts Hosted. You will need to update your template(s) to remove whatever is using that font, once that is completed that message will no longer appear.
  • Meg WarnerMeg Warner Member Posts: 2
    edited January 2019

    G'day Rav,
     Thank you for your prompt reply.  I have Pop Ups enabled.  I will go in & change the fonts on the Invoices.   Thanks. Meg
  • ZappyZappy Accredited Partner Posts: 4,661 ✭✭✭
    edited January 2019
    Rav a pdf generator should not need to have the font installed. 
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