Personal Plus 2019 upgrade will not install to replace existing 2018 version.
I have been using Reckon Accounts Personal Plus 2019 Annual Licence now for 12 months and about 3 weeks ago I paid the renewal subscription for the 2019 Annual Licence. I thought that was that but now I have a pop up saying that 2018 is about to expire. So I have gone to the members section and downloaded version 2019, but when I then ask the program to install this version I see the command but when selected it will not install. This is very frustrating and having just paid $170- for the new licence I would have thought it should be a simply process. I have been able to install the program on a 2nd PC but that is not really what I want, I need it on the machine where the 2018 version had been installed. Any suggestions as to how to sort this out would be appreciated.