STP Error - Text character must be...
Ben_9710709
Member Posts: 16 ✭
I've just lodged my usual STP lodgement and it's come back with the error:
I've attempted removing special characters from names and resubmitting, but it's still showing the same error. Is it possible to pinpoint which line is causing this error, or what would be the next steps in order to get this resolved.
Error message
- A text character must be one of the following: A to Z a to z 0 to 9 ! @ $ % & * ( ) - = [ ] ; : ' " , . ? / or a space character
I've attempted removing special characters from names and resubmitting, but it's still showing the same error. Is it possible to pinpoint which line is causing this error, or what would be the next steps in order to get this resolved.
0
Comments
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Hi Ben,
Were you able to check other fields as well for any invalid characters eg. employee address fields etc.
If you can't see anything there, it might be worth giving our technical support team a buzz as they may potentially be able to validate the JSON file which hopefully isolates where the problem is.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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That did the trick! I didn't realise the addresses pulled through too.1
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Hi Rav. Is there a quick way to check other employee details? It's very time consuming when you have 300+ employees/week?
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