Back-up Failure Reckon Business Range 2018
Bob Roberts
Member Posts: 3 ✭
Have suddenly experienced back-up failure.Instead of the usual successful message we are now getting the message "unable to commit file operation to disk". Would appreciate an explanation and advice as to how to fix.
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Hi Bob,
Sorry to hear you're having issues with your backup, are you able to run a Verify of your data file and confirm if Reckon Accounts reports any issues?
File > Utilities > Verify Dataℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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By way of an update, I have resolved the issue. After no issues were identified through verify data, I copied the file, renamed it, did a back-up, restored the back up to a new company file, and all is good.
However I do have to record disappointment with the standard of service from Reckon support. Having been a Reckon account customer since 2001 and rarely having requested support, the support on this occasion was way below the standard that I had received on my last request which was quite a few years ago. Back then I was contacted by a support officer and was able to exchange with that officer, via emails or phone, information until the issue was resolved.
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