Problem with the installation key code - Reckon Personal Plus 2019

Rachel
Rachel Member Posts: 5
I cannot work out how the installation key code works - the code has 12 digits, but the place to put the code takes more digits and whatever configuration I use (3 in each box, 4 in 3 boxes, etc etc) comes back with an error message

Comments

  • Rachel
    Rachel Member Posts: 5
    edited February 2019
    I have looked everywhere for a solution

  • Rachel
    Rachel Member Posts: 5
    edited August 2019
    Yes, I have tried phoning - but it's out of hours now. I have looked at the members area "download software" to check the IKC, I have gone through some of the other queries in the Community, I have looked through FAQs and the knowledgebase, i have googled it - there does not seem to be anything that addresses this problem. I had enormous problems downloading the software in the first place, it hasn't made an icon on my desk top, so now I don't even know where to re-open it - so I'm feeling more than a little peeved.
  • Rachel
    Rachel Member Posts: 5
    edited February 2019
    Thank you Kevin. I'm going to leave it for tonight and have another look tomorrow. Is your offer still open tomorrow? 

  • Rachel
    Rachel Member Posts: 5
    edited February 2019
    Thanks Kevin, I've managed to sort it this morning - removed all reckon software and downloaded again. Went through without a problem, ikc entered without a problem and am using my data file. :)