Reckon Hosted is self-terminating when I create a Balance Sheet report

LeeLee Member Posts: 68
edited June 30 in Accounts Hosted
Hi, Reckon has been self-terminating my company file periodically in the last week. I didn't determine the trigger until I went to create a Balance Sheet report this morning.

When the system terminates I normally just log back in. As long as I don't create that report the system is fine and functions. I'm able to save the file ok. 

The following images are the messages that pop-up on screen before the system terminates.

image

If I click on the View Report, this is what comes up...
image

image

Is anyone else experiencing this? What do you suggest to correct this?

Many thanks, Lee

Comments

  • ZappyZappy Accredited Partner Posts: 4,660 ✭✭✭
    edited August 2019
    There is a corrupt transaction in the file Try running a verify / rebuild Kr
  • LeeLee Member Posts: 68
    edited May 2019
    Interesting and worrying. Thanks Kevin. Can you point in the right direction to do that. Otherwise I will try using the Internal Help function
  • Linda ABCLinda ABC Member Posts: 1,178 ✭✭
    edited June 30
    Hi Lee - go to File - Utilities - Rebuild - do a backup and then the rebuild will commence - suggest do this 3 times... then run a Trial Balance for ALL dates and make sure your debits and credits match... then try running your Balance Sheet report again... :)
  • LeeLee Member Posts: 68
    edited May 2019
    Thanks Linda
  • ZappyZappy Accredited Partner Posts: 4,660 ✭✭✭
    edited May 2019
    Three times? Sounds like overkill.
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