STP still pending

WendyWendy Member Posts: 43
edited April 22 in Accounts Hosted
I have an STP dated 15/10/2018 which still shows as "pending". Others which showed the same changed from pending when I clicked on the details tab.  I tried to download a full file replacement, but the portal doesn't give me the choice to go back that far to replace a file.

Comments

  • RavRav Administrator Posts: 10,775 Administrator
    edited June 2019
    You've done the right thing by clicking on the Detail link as that will force GovConnect to obtain the latest status message based on the result from the ATO. If a pay event is still in 'Pending' state for an extended period of time its more than likely due to an issue with the ATO's SBR2 service at the time of submission eg, maintenance, issue, outage etc.

    For example, the ATO is performing scheduled maintenance on the SBR2 service this weekend which will affect STP submissions sent during the maintenance window. More info here -
    https://community.reckon.com/reckon/topics/ato-maintenance-affecting-stp-submissions-this-weekend-7-...

    If you have successful submissions after this particular Pending pay event, your YTD figures have been updated.
  • RitaRita Member Posts: 1
    edited June 2019
    I also have a pending submission for the 17/10/2018 and have clicked on the detail link over several different days/months but I am assuming from your comment Rav, since all my following submissions have been successful, the YTD will be correct?
  • RavRav Administrator Posts: 10,775 Administrator
    edited June 2019
    That's correct Rita.

    Just a further FYI, currently (4 June, 11:54am) the ATO's SBR2 service is currently down again and they are working on restoring it. More info on the ATO website here.
  • LeanneLeanne Member Posts: 85
    edited June 2019
    I also have this problem. I have a pending submission from 10/10/18. I have been back several times over the last few months and clicked on details to trying and force it to say success but have had no luck. If I go into the file it says Null against the ATO receipt number. How do I know it has definitely submitted
  • EHSSEHSS Member Posts: 13
    edited April 22
    I also have one pending submission that has 'Null' against the ATO receipt. Rav, should we be concerned with this? Thank you
  • RavRav Administrator Posts: 10,775 Administrator
    edited June 2019
    Hi EHSS,

    If you have successful submissions after this particular 'Pending' pay event, your YTD figures have been updated and there is no further action required.
  • EHSSEHSS Member Posts: 13
    edited June 2019
    Thank you for confirming that.
  • EmmaEmma Member Posts: 13
    edited June 2019
    Hi Rav,

    I have the same issue and one submitted on 8/10/18 still pending.  I went through the payroll list and noticed one employee hasn't been paid since, in other words, it's her final pay event of the year due to her work nature being casual.  I have already lodged the final pay event after my payroll processed on 17/6/19 and showing successfully lodged. However, how can I go back to lodge that particular staff paid on 8/10/18?  This pay event is not appearing in the drop down box either.
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