Cancel registration within Reckon Portal for GOvConnect STP

DebbieDebbie Member Posts: 18
edited September 2019 in Accounts Hosted
I need to cancel or delete the registration of an entity via Reckon Portal for GovConnect STP?
How do I do this? I made an error creating 2 separate logins for different entities instead of one application for the 2 entities .... which will be much easier.

Comments

  • RavRav Administrator Posts: 11,109 Administrator
    edited June 2019
    Hi Debbie,
    Have there been any STP submissions made to either of these entities?
    If so, they cannot be deleted for any reason but I'll wait for your confirmation.
  • DebbieDebbie Member Posts: 18
    edited September 2019
    Morning. No submissions have been made for either of the entities. I only need to be complaint by the 1st July.

  • RavRav Administrator Posts: 11,109 Administrator
    edited June 2019
    Thanks Debbie,
    I'll need to know the following;

    - The user names ie. email addresses for BOTH of the Reckon Portal accounts you've created:
    - The ABN's registered for GovConnect under each respective Reckon Portal account:
    - Business name(s):
    - Which of the STP entities and Reckon Portal account you require to be deleted:

    Send the above to me at [email protected]
  • DebbieDebbie Member Posts: 18
    edited June 2019
    Email sent. Please ignore my first email and refer to the 2nd email for details of the 2 companies
  • DebbieDebbie Member Posts: 18
    edited June 2019
    Rav - Have you been able to delete the registration as requested via my email this morning?
  • RavRav Administrator Posts: 11,109 Administrator
    edited June 2019
    Hi Debbie,
    Yes, I've just heard that the team have deleted the STP entity and secondary Reckon Portal account from the details you've sent through.
    You can now register the ABN under the existing Reckon Portal account.

    Cheers
  • Michelle MuirMichelle Muir Member Posts: 3
    edited September 2019
    Hi Rav,

    I also have to cancel an ABN on Reckon Gov Connect. Can you please advise how to do this so I can start lodging stp. 
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