Error Message: Your list of user names and passwords appear to have been tampered with or has become

DianneDianne Member Posts: 7
edited May 2020 in Accounts Hosted
Error Message: Your list of user names and passwords appear to have been tampered with, or has become damaged. You may encounter problems logging in.

I had this message last week and it has come up again today.  I can log in and have verified my data is correct.  But when i try and do a back up it has come up with a Error message: Reckon Accounts was unable to backup your company file.

Can anyone help with this problem?

Comments

  • Kris_WilliamsKris_Williams Member Posts: 1,218 ✭✭✭
    edited May 2020
    I have had this message too, but have had no problems as a result
  • BarbaraBarbara Member Posts: 19 ✭
    edited June 2019

    I had this error message this morning too.... what is going on the background please?
  • Han BananHan Banan Member Posts: 14
    edited June 2019
    Hi Diane, on another post reporting this problem there is this article about this issue:
    http://kb.reckon.com.au/issue_view.asp?ID=4659&_ga=2.108220160.360136988.1561334755-1737718944.1559719023
  • Data RecData Rec Reckon Staff Posts: 769 ✭✭✭
    edited July 2019
    Hi Dianne,


    Edit the Admin user record.
    Change the password to something else and save the change.
    Edit the Admin user record.
    Change the password back to what you want it to be and save the change
    Close the program.
    Re-open the program and confirm that the error is no longer displayed.

    Regards,

    Reckon Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Paul MasonPaul Mason Member Posts: 56 ✭
    edited July 2019
    I only got the message after the 2019 upgrade
  • Data RecData Rec Reckon Staff Posts: 769 ✭✭✭
    edited July 2019
    Hi Paul,

    If you have not yet made any changes to the upgraded data file, then consider going to the original backup file you created prior to the upgrade and re-upgrading that file to confirm whether the problem happens again.

    If you have already made changes to the upgraded data file, follow the steps below.

    Edit the Admin user record.
    Change the password to something else and save the change.
    Edit the Admin user record.
    Change the password back to what you want it to be and save the change
    Close the program.
    Re-open the program and confirm that the error is no longer displayed.

    As part of the file maintenance process, backups should have the full verification option enabled. 

    Regards,

    Reckon Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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