Unable to complete any task in Quickbooks

Fiona_9994150
Fiona_9994150 Member Posts: 9 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have logged into Quickbooks Hosted but once I am in there I cannot close any open windows, cannot open any windows, and cannot change from from entity to another. I tried telephoning the Helpdesk, but they are currently at capacity and hung up!

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Hi Fi. Its Reckon and Im in there right now. Have you tried logging out? 
  • Fiona_9994150
    Fiona_9994150 Member Posts: 9 Novice Member Novice Member
    edited June 2019
    Yes, I have tried logging in on a desktop and laptop.  I have restarted both computers as well.  I cannot log out or change companies.

  • Fiona_9994150
    Fiona_9994150 Member Posts: 9 Novice Member Novice Member
    edited June 2019
    I can log in, but once I am in there, I cannot do anything.  Can't close windows, Can't open windows, can't change companies etc.....

  • DFB
    DFB Member Posts: 28 Reckoner Reckoner
    edited June 2019
    Try pressing the ALT key plus PageUp key at the same time. Sometimes a  box requires you to click on it. These occassionally get hidden, that ALT+Page Up reveals.

  • Fiona_9994150
    Fiona_9994150 Member Posts: 9 Novice Member Novice Member
    edited June 2019
    That appears to have worked!  Thanks DFB!
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