Problems submitting a pay run

SarahSarah Member Posts: 7
edited October 2019 in Single Touch Payroll App
I have downloaded the Reckon STP app onto my I Phone.  Each time I have tried to submit a pay run after I have entered the figures in the pay run summary the 'Continue to declaration' bar remains grey so I am unable to proceed any further.  Could you please advise as to what I may be doing wrong.  Many thanks


  • RavRav Administrator Posts: 9,861 Administrator
    edited June 2019
    Hi Sarah,
    Have you registered your Software ID that's in the app with the ATO and ticked the 'I have notified the ATO' section?

  • SarahSarah Member Posts: 7
    edited June 2019
    Hi Rav
    Since my email I went back in to look at that and although I had already done it, I clicked on it again and now it seems to be working.  However it is only working for one employee at a time, not for multiple employees.  Also I was wondering is there any way to delete the draft pay runs I have created when I was initially setting up the app?
    Thanks again, Sarah
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