Printing error since 2019 upgrade
Lynne_8946547
Member Posts: 93 ✭✭
Since upgrading to the 2019 version of Reckon yesterday I have been getting error messages when trying to print reports/payslips, emailing payslips, and even when I created the ABA file for the bank (2nd photo).
If I click on the OK button the message doesn't go away. I have to click on it about 4 times before it goes away and then whatever I am printing prints or emails. The ABA file also created ok too.
I am printing fine from my computer in every other program. It's just Reckon and it seems to be since the upgrade.
Help please.
Lynne
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Comments
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Hi Lynne,
There's a Knowledgebase article in relation to this error message which should help.
Essentially speaking, its basically around the file name containing invalid/special characters. Check out the article here -
Failed to load auregfind error in Reckon Accounts
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Hi Rav,
I'm trying to do Workaround 2 on this article, but I don't appear to have the file path C:\ProgramData
Is it hidden because of permissions? How do I unhide it?
Regards
Lynne
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Hi Rav... we have the same error message when printing as Lynne....
The file you specified cannot be opened.............
Have checked the company names etc...permissions are set to "Full"
Ta... Sue
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Hi Sue, I had to search for the QBPRINT.QBP file in my c:/ drive, then went through and changed all the security permissions on all of the ones that appeared to Full Control.
I am now able to print without all the error messages. Hopefully I've fixed the problem.
Lynne1 -
Thanks Lynne...
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