Printing error since 2019 upgrade

LynneLynne Member Posts: 66
edited July 2019 in Accounts Business Range



Since upgrading to the 2019 version of Reckon yesterday I have been getting error messages when trying to print reports/payslips, emailing payslips, and even when I created the ABA file for the bank (2nd photo).

If I click on the OK button the message doesn't go away.  I have to click on it about 4 times before it goes away and then whatever I am printing prints or emails.  The ABA file also created ok too.

I am printing fine from my computer in every other program.  It's just Reckon and it seems to be since the upgrade.

Help please.

Lynne

Comments

  • RavRav Administrator Posts: 10,760 Administrator
    edited July 2019
    Hi Lynne,
    There's a Knowledgebase article in relation to this error message which should help.
    Essentially speaking, its basically around the file name containing invalid/special characters. Check out the article here -
    Failed to load auregfind error in Reckon Accounts
  • LynneLynne Member Posts: 66
    edited July 2019
    Hi Rav,

    I'm trying to do Workaround 2 on this article, but I don't appear to have the file path C:\ProgramData

    Is it hidden because of permissions?  How do I unhide it?

    Regards

    Lynne

  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited July 2019
    Hi Rav... we have the same error message when printing as Lynne....

    The file you specified cannot be opened.............

    Have checked the company names etc...permissions are set to "Full"


    Ta...  Sue

  • LynneLynne Member Posts: 66
    edited July 2019
    Hi Sue, I had to search for the QBPRINT.QBP file in my c:/ drive, then went through and changed all the security permissions on all of the ones that appeared to Full Control.

    I am now able to print without all the error messages.  Hopefully I've fixed the problem.

    Lynne
  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited July 2019
    Thanks Lynne...
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