error message "no employees have been paid in the given year"

Sue KempSue Kemp Member Posts: 12 ✭
edited June 2020 in Accounts Business Range
Hi Reckon Master Minds - I have upgraded our Reckon  and I am using reckon accounts plus 2019 and all has been going well with uploading pays via Govconnect.  The past two days when I load Reckon it comes up with a warning that "no employees have been paid in the given year".  I have checked the accounts and all the pays are in there for the month of July.  This has only started after my last pay run.  I am ignoring it for now, but there must be an issue if this is happening  Also when I upload my file to GovConnect it states pending and the next day when I check it it still stats pending until I go into detail which shows me the amounts paid then it changes to success.  Is this the way it should work.  Sorry for all the questions but I am still trying to get used to this type or reporting. - Thanks in advance - Sue

Comments

  • sherriesherrie Member Posts: 11
    edited October 2019
    Yes to you final comment mine does that too. The no employees comment is new to me. Check on the portal whether the pays have gone to the tax office under employees.
  • Acctd4Acctd4 Accredited Partner Posts: 884 ✭✭✭
    edited September 2019

    Hi Sue

     

    Yes, due to the ATO load volume, the manual refresh is currently required by clicking on the “Details” link (although Reckon are in the process of trying to implement a more automated solution as we speak!)

     

    The STP error you’re experiencing relates to your selection & sounds like a message that shows in that instance but actually in the “Process Payment Summaries” screen.  Are you sure you are not in this screen as they look almost identical & are next to each other in the Employees dropdown menu ?

     

    On your “Process Single Touch Payroll” screen (within your RA Plus program, not the GovConnect Portal) ….

     

    1. Check the dropdown (Pay) dates &
    2. That you do not have the “Finalise Year” checkbox ticked  

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Sue KempSue Kemp Member Posts: 12 ✭
    edited July 2019
    Thanks its good to know that what I am doing is right.  I verified my data and even though there were no errors, the error message has disappeared now when I load Quickbooks - problem solved (for now) thanks for your help
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